- Should you wish to return your products, please write an email to firstname.lastname@example.org within 10 days of receiving your products, and explaining the reason for your return and refund request.
- Please note the following situations do not qualify for a refund:
(a) change of mind, or
(b) the products have been used, washed, modified or damaged, or
(c) the products were not returned in their original packaging, or
(d) the products were not returned with its related components or accessories, or
(e) products sent without first contacting us.
- Returning products remain the responsibility of the customer until it is received by JOL & Company Ltd.
- Refund shall be processed in the same way as your original form of payment to JOL & Company Ltd.
- Any duties, taxes, fees and postage previously paid for the products, and duties, taxes, fees and postage for returning the products shall not be refunded.
- Returning products should be posted to the following address:
PENNEY PANG Designer Cakes
Unit 1103, 11/F,
Shing Yip Industrial Building,
19 - 21 Shing Yip Street,